Refund and Returns Policy

1. General Policy

At EpicBuy we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a refund or return in accordance with the conditions set out below.

2. Eligibility for Refunds and Returns

2.1. Time Frame

Requests for a refund or return must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Items

• Items must be unused, in their original packaging, and in the same condition as when delivered.
• Products that have been altered, damaged, or are missing accessories are not eligible for a refund.

2.3. Non‑Refundable Items

• Gift cards, downloadable software, and any item marked as “final sale” at the time of purchase.

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2. Shipping the Return

Once your request is approved, we will issue a prepaid shipping label. Pack the item securely and attach the label. Returns sent without a label or to an incorrect address may be rejected.

4. Refunds

4.1. Method of Refund

Refunds will be processed to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2. Restocking Fee

A restocking fee of 10 % may be applied to returns that are not a result of our error (e.g., change of mind).

5. Exchanges

If you prefer an exchange for a different size, color, or model, follow the same return procedure and indicate the desired replacement. Exchanges are subject to product availability.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the product upon delivery and report any issues within the 30‑day window.
• Return items in their original condition and packaging.

7. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. EpicBuy reserves the right to amend this policy at any time; the most current version will be posted on our website.

8. Contact Information

If you have questions about this policy, please contact us:

• Email: [email protected]
• Phone: +1(806)737-9486‑9486
• Address: EpicBuy,